• Choose Unlimited VoIP calling: Unlimited Calling to South African Local, National and Mobile Numbers. Plus a selection of Popular International Destinations.
• Save up to 50% on your monthly call charges because of Switch Telecom’s local, national, mobile and international rates.
• Choose from geographic or non-geographic telephone numbers or keep your business numbers by porting to Switch Telecom.
• Sign-up on a month-to-month contract.
• Divert calls quickly and easily in case of a connectivity or power failure.
• Receive free and fast remote support.
• Billing and call rate packages are simple to understand.
• With our easy to use online portal, you can manage your communication portfolio and easily measure returns.

Number Porting

Number porting is the transfer of your existing telephone number, or numbers, from your current service provider to the Switch Telecom network.

When you port your number to Switch Telecom, the ported number or numbers will be linked to a cost-effective Switch Telecom solution or multiple solutions depending on your requirements. You can choose from a wide range of solutions which will see a reduction in your existing monthly service fees together with your call charges.

VoIP Line

VoIP stands for Voice Over Internet Protocol, or in more common terms a phone service over the Internet.

A VoIP Line is a direct line service used together with a VoIP telephone (desktop/cordless) or Mobile Softphone. Switch Telecom uses VoIP technology to provide a telephone service over your wired or wireless broadband internet connection.

Furthermore, the service, unlike outdated fixed lines, can be moved without requiring a change of telephone number. In addition, Switch Telecom can supply either geographic or non-geographic numbers. Alternatively, you can keep your existing telephone number and port it onto the Switch Telecom Network.

IP Faxing

Switch Telecom uses VoIP technology to provide an IP Faxing solution over your wired or wireless broadband Internet connection (FoIP).

Government departments, professional firms and financial institutions still rely on faxing to send and receive documents. Moreover, legal documents that require signatures are also still sent by fax.

For the purpose of real-time faxing, Switch Telecom has enabled the T.38 fax protocol throughout its network. The T.38 protocol ensures that there is no longer a need to store and send faxes at a later stage. In some professions, such as the legal profession, it’s essential to send and receive faxes in real-time in order to abide by certain rules of evidence.

Fax to Email

Fax to email is a quick and easy alternative if you only need to receive faxes and you don’t need to send them.

The Switch Telecom Fax to email solution allows you receive your faxes as a PDF attachment in your email inbox. You can choose between a geographic or non-geographic number or you can port your existing fax number and we’ll link it to the solution.

Best of all, there is no charge for the solution if you are a Switch Telecom client.

VoIP SIP Trunk

A SIP Trunk is the VoIP equivalent of the traditional analogue, basic or primary rate telephony service. It’s a multi-line service that you would use together with a Switch Telecom Hosted Switchboard or a VoIP PBX. You can also connect it to a traditional switchboard with a gateway device.

With an Unlimited VoIP SIP Trunk, you can choose between 4, 8 and 16 outbound channels (8, 16 and 32 inbound calls respectively) and get unlimited calling to South African local, national, and mobile numbers, plus a selection of popular international destinations.

If you select a usage-based option you can choose from a minimum of 4 up to 1000 channels.

A channel is the number of concurrent lines you can have linked to a number or numbers to allow for concurrent calls both incoming and outgoing. This means that the trunk is ideal for both small and large companies, even call centres.

Hosted Switchboard

Buying and maintaining a traditional switchboard or PBX service is an expensive exercise. Furthermore, costs can increase significantly when you include the wiring, equipment, proprietary phones and installation fees. Signing a lengthy maintenance agreement might reduce some of the large up-front costs, but, you are consequently left with a technically inferior switchboard when the contract eventually comes to an end.

Switch Telecom uses VoIP technology to provide a fully managed and customisable Hosted Switchboard (PBX) solution. There are no up-front costs or installation fees because there is no need to purchase a physical device. The only cost involved for the Hosted Switchboard service is a low monthly service fee.

Teleconferencing

Teleconferencing is an essential business tool. Traditional teleconferencing systems can, however, be extremely costly. They are often difficult to use and can lack productive features. Similarly, video conferencing requires expensive equipment. It also requires a large amount of bandwidth. Special rooms are also required at each end to facilitate the video call.

In contrast, Switch Telecom’s teleconferencing solution is free to Switch Telecom clients and is simple to use. It was specifically designed for business users who don’t want to spend large sums of money on equipment and excessive bandwidth costs.

This will save money and time travelling to meetings. Moreover, you can now collaborate with different divisions, branches and remote workers throughout the country and the world.

Above all, the Switch Teleconferencing solution will enable stronger communication throughout your business. You’ll be able to share information and make faster decisions. All a participant needs to do is call your specific meeting room and enter his or her unique pin code.

Direct Dial-In Numbers

You can choose between a SIP Trunk with just one number or one with multiple numbers. Multiple numbers linked to a trunk are called direct dial numbers.

Some of our clients give each employee a phone number that rings directly to their desktop or mobile phone. This allows callers to bypass the main business number. Some of our clients have more than one business number linked to their SIP trunk. We can provision 1 number up to a maximum of 10000 numbers on the trunk.

Moreover, you can upgrade the number of channels or add additional numbers to your SIP trunk, at any time, without interruption to your business.

Call Recording

Perhaps you operate in an industry where this isn’t a legal requirement and as a result, you might not have considered the many other reasons why recording your business calls could benefit your organisation. You can quickly and easily improve the way your business operates by simply recording your calls.

Consider the competitive world we work in. Excellent client service is extremely important. It’s often the only aspect that can set one business apart from another. We know from experience that clients want to be heard and understood. It’s often difficult to actively listen to clients when you need to take notes and keep track of all the details. Call recording allows you the opportunity to really listen to your clients. It’s simple to refer to a call at a later stage if you need to capture missed or forgotten information.

Furthermore, call recording will ensure that your business complies with legal and industry-specific legislation. Recorded calls can help you resolve disputes, and you might even consider using call recordings as verbal contracts thus reducing your sales cycle.

VoICE Pro

Switch Telecom offers a professional South African voice recording (IVR) service for all your switchboard messaging requirements, at a fraction of the cost that you would usually pay to add this professional touch to your switchboard solution. You can choose from two customised voice recording packages or any ad hoc recordings that your business might require from time to time.

In effect, your tone of voice can say a lot about your business, whether you want to sound polished and professional, or friendly and relaxed. Consequently, Switch Telecom’s voice messaging will help you to give callers the perfect first impression. Our professional voice artist will record your greetings and switchboard prompts, following a script you specify in a voice style you prefer. Thereafter, a VoIP Specialist will add the messages to your Switch Telecom Hosted Switchboard solution.